Firms in oligopolies compete by offering warranties (''We will replace the item without cost if it is found to be defective in any way''), and through ''customer service (''friendly, helpful staff'' and ''free home delivery'' are two). Woolworth's has been particularly successful in it's ''We're the fresh food people'' advertising campaign. The telecommunications market in Australia was once a monopoly; all telecommunications services were provided by Telecom Australia. In the 1990's, the federal government allowed Optus to commence trading in the market, which was then called a duopoly. Telecom was partially privatised; one third of the company is now owned by private investors. New telecommunications service providers have also started operating in the market as well; AAPT and many others now compete against the industry ''heavy weights''. Firms in oligopies are said to be mutually interdependent. If one firm changes its prices, this will have an effect on the sales of all other firms in the market. |